Features
Every plan includes every feature on this page. The plans differ in how many minutes you get, not in what the receptionist is allowed to do.
On the phone
Natural conversation. Callers can interrupt, change their mind or go off on a tangent. It keeps up, and it keeps replies short.
Your greeting, your name. Callers hear your name or your brokerage's and the greeting you wrote. They're calling you, not a software company.
English and French. It starts in the language you choose and switches when the caller speaks the other one.
Answers from your listings. The listing facts you enter, your FAQs, documents you upload like feature sheets, and pages from your website. When something isn't covered, it says so instead of guessing. It repeats facts; it doesn't give opinions on price, offers or the market.
Your rules, in plain language. Write rules the way you'd brief a new assistant: "If a seller wants to talk about listing their home, put them through to me." "We don't take listings outside Calgary and Airdrie."
Several calls at once. A new listing goes up and three people call about it together. Nobody gets a busy signal.
Spam filtering. Robocalls and spam get screened out, and you aren't billed for them.
Showing booking
Google Calendar. It reads your real availability and books showings and appointments into your calendar, with the right length for each one and the right time zone.
Approve first, if you prefer. Turn on booking requests and it collects the details, then you confirm. Useful when a seller needs notice before a showing.
Safe changes and cancellations. Before moving or cancelling a showing, it texts a one-time code to the number on the booking. No code, no change.
Confirmation and reminder texts. The caller gets a confirmation text, and if they agree on the call, a reminder about 24 hours before.
Handing off
Live transfer. It puts the caller through to you, your cell, or whoever on your team is covering.
Messages. When a transfer isn't right, it takes the caller's name, number, the listing they called about and what they need.
Alerts. Important calls and new messages can reach you by email or text.
Your lead inbox
Every call in one place. Recording, transcript and a one-line summary for each call.
Contacts. Every buyer and seller who has called, with their history and your notes.
Showings and messages. What it booked, what it changed, and who's waiting for a call back.
Texts. See the texts sent to callers and reply by hand.
Your team. Invite your assistant or the agents on your team, with owner and admin roles. If you run more than one business, switch between them without logging out.
On your website
Chat widget. Add a chat box to your website that answers listing questions, captures leads and books showings, using the same knowledge as the phone receptionist.
Browser calls. Visitors can talk to your receptionist from the website, no phone needed.
For the technical side
API and webhooks. A public REST API and signed webhooks, so calls, messages and bookings can flow into your other tools.
Zapier. Connect RealInfoBot to thousands of apps without writing code.
MCP server. Let an AI assistant that supports MCP look up your calls and bookings in RealInfoBot, with your permission.
Billing that doesn't surprise you
Spending caps. Set a ceiling on overage so a busy month, like the week a new listing goes up, doesn't turn into a big bill.
Short calls are free. Calls under 10 seconds aren't billed. Neither is spam.
Privacy
Your data is walled off. Each customer's data is kept separate at the database level.
Recordings and transcripts expire. They're deleted automatically after 90 days on every plan, and you can delete a recording yourself.
Consent on record. When a caller agrees to reminder texts, we keep a record of it.
Not yet
We'd rather tell you now than have you find out after signing up.
- Outlook and Microsoft 365 calendars. Google Calendar only, for now.
- MLS, your CRM or a listing feed. No connection to MLS, your CRM or your brokerage's listing feed yet. You enter listing facts yourself, or point it at your website. Zapier, webhooks or the API can pass calls, messages and bookings to your CRM.
- AI replies to text messages. You can reply to texts by hand. The receptionist doesn't text back on its own.
- Outbound calls. It answers calls. It doesn't make them, so it won't call back leads or confirm showings by phone.
- Other languages. English and French only for callers.
- A mobile app. The dashboard works on your phone's browser, and alerts come by text and email.
If one of these is a deal-breaker, tell us. It helps us decide what to build next.