Cookie Policy

Last updated: October 18, 2026

This Cookie Policy explains how Real Info Box ("RealInfoBot," "we," "our," or "us") uses cookies and similar technologies when you visit our website or interact with RealInfoBot services.

This page is provided for transparency and should be read together with our Privacy Policy.

1. Overview

Cookies are small files or identifiers stored on your browser or device. Similar technologies include local storage, pixels, web beacons, SDK identifiers, and browser or device identifiers. We use "cookies" in this policy to refer to these technologies together.

We use cookies to run this site, keep it secure, and, with your consent, understand how visitors use it. We set optional analytics and performance cookies only after you accept them.

2. Types of cookies and similar technologies

First-party technologies

First-party cookies and local storage are set by RealInfoBot on our own domains. They can remember your cookie choice, support basic website functionality, and help operate features you choose to use.

Third-party technologies

Third-party technologies are provided by service providers that help us operate, secure, analyze, or improve the website and service. Some third-party services may process information according to their own policies.

3. Cookies and storage we use

The specific cookies and similar technologies we use may vary based on your browser, region, privacy choices, and the pages or features you use.

Category	Source	Name or pattern	Duration	Purpose	Domain or storage
Necessary	RealInfoBot	`realinfobot.cookieConsent.v1`	Until cleared by the user	Stores whether you accepted or rejected optional analytics cookies.	Local storage on realinfobot.com
Necessary	RealInfoBot	`realinfobot.webVoiceVisitorId`	Until cleared by the user	Helps connect web voice demo sessions when you choose to start a browser-based call.	Local storage on realinfobot.com
Necessary	RealInfoBot	`realinfobot.locale`	1 year	Remembers the language you pick in the footer, so we show you that language on your next visit.	Cookie on realinfobot.com
Necessary	Cloudflare	`__cf_bm`, `cf_clearance`, `_cfuvid`, or similar	Session to 1 year, depending on the cookie	Supports security, bot detection, traffic routing, and abuse prevention.	Cookie on realinfobot.com or Cloudflare-managed domains
Analytics and performance	PostHog	`posthog`, `ph_`, and related PostHog identifiers	Varies by identifier and browser settings	Measures page views, CTA clicks, feature usage, errors, and site performance after you accept optional cookies.	Cookie or local storage on realinfobot.com
Analytics and performance	PostHog	Session replay metadata	Varies by session and browser settings	Helps us understand usability issues after consent. Inputs are configured to be masked.	Browser storage and PostHog service

4. Necessary cookies

Necessary cookies and similar storage are required for basic site functionality, security, abuse prevention, remembering your privacy choice, and operating features you choose to use. They cannot be turned off through RealInfoBot's cookie banner.

5. Analytics and performance cookies

Before you make a choice, we count page views with PostHog without storing anything on your device. This count lives in page memory only. It creates no visitor profile, and session recording and automatic click tracking stay off.

If you select Accept all, PostHog stores identifiers in cookies and local storage so we can understand how visitors use the site, including page views, clicks, errors, feature use, and performance. PostHog also records sessions, with form inputs and values marked sensitive masked.

If you select Reject non-essential, we stop PostHog on the site, clear the identifiers it stored, and set no analytics cookies.

When you sign in to the RealInfoBot dashboard, we set necessary cookies that keep you signed in and protect your account. The dashboard uses PostHog product analytics only while product analytics is turned on in your settings, and never on pages marked sensitive.

When a business places the RealInfoBot chat and call widget on its website, the widget stores a random visitor identifier in local storage (realinfobot.visitorId.*) so a conversation can continue across pages. That business is responsible for any cookie notice or consent its website requires.

7. Managing cookies

You can choose Accept all or Reject non-essential in the cookie banner. You can reopen the banner later using the Cookie preferences control in the footer.

Your choice is specific to the browser and device you use. You can also delete or block cookies and local storage through your browser settings. Blocking all cookies may affect some website or service functionality, but rejecting non-essential cookies does not block access to the public website.

8. Changes to this policy

We may update this Cookie Policy from time to time as our website, service providers, or cookie practices change. The date at the top of this page shows when it was last updated.

9. Contact us

Send questions about this Cookie Policy or our privacy practices to Real Info Box at support@realinfobot.com.