Done for the day. Your phone doesn't have to be.
Buyers look at houses when they have time, and that's often after you've stopped picking up. RealInfoBot answers your line in the evening, overnight, on weekends and on holidays. It books the showings that can be booked, takes a proper message for the rest, and gets you on the phone only when it matters.
Who's calling after hours
- Buyers who work all day and drive past listings in the evening.
- Sellers thinking about listing, who finally sat down to call on a Sunday night.
- Tenants with a problem that just started, if you manage rentals: no heat, a leak, a lockout.
- Clients checking on something they forgot to ask: a possession date, a document, a showing time.
Voicemail works for the last group. The others mostly hang up and call the next agent.
What it does
Answers in your name. Same greeting, same listing facts, at 7 p.m. or 3 a.m.
Books for tomorrow. Showing requests get booked into open times in your Google Calendar, so your day starts with a schedule instead of a stack of voicemails.
Sorts the urgent from the rest. You write the rules in plain words. "A client with an accepted offer and a problem: transfer to my cell." "Everything else: take a message." It follows them.
Leaves you a clean list. Each call has a summary, so you can read last night's calls over coffee in a couple of minutes.
Compared with a traditional answering service
A human answering service is good at judgment calls and unusual situations. It also costs more, usually doesn't book into your calendar, and often can't take the call in French.
RealInfoBot starts at US$37 a month, books directly into Google Calendar, speaks English and French on every plan, and you can read the full transcript of every call. Some agents use both: RealInfoBot for most calls, and a person for the tricky ones.
Good to know
- RealInfoBot isn't an emergency service. Tell callers to call 911 for anything dangerous, and put it in your after-hours greeting if you manage rentals and get those calls.
- It doesn't give advice after hours either. Questions about price, offers or the market get a message for you, at any hour.
- Holidays: update your hours ahead of time so it doesn't offer a showing on Christmas morning.